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Book: Jeffrey Gitomer's Little Red Book of Selling Jeffrey H. Gitomer, Hardcover
Book: Jeffrey Gitomer's Little Red Book of Selling (Jeffrey H. Gitomer, Hardcover)
Jeffrey Gitomer is the kind of in-your-face guy who will take you by the collar and give you a shake. But he is as hard on himself as he is on others, and all to good effect. In his LITTLE RED BOOK OF SELLING, Gitomer brushes away the cobwebs and, in...
Average rating: from 17 reviews   write a review
Book: A Complaint Is a Gift Claus Moller, Paperback
Book: A Complaint Is a Gift (Claus Moller, Paperback)
Book: Raving Fans Ken Blanchard, Hardcover
Book: Raving Fans (Ken Blanchard, Hardcover)
Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant...
Average rating: from 12 reviews   write a review
Book: The Brand Who Cried "Wolf" Scott Deming, Hardcover
Book: The Brand Who Cried "Wolf" (Scott Deming, Hardcover)
Book: Jeffrey Gitomer's Little Red Book of Sales Answers Jeffrey H. Gitomer, Hardcover
Average rating: from 9 reviews   write a review
Book: Consumer Behavior Michael Solomon, Hardcover
Book: Consumer Behavior (Michael Solomon, Hardcover)
Average rating: from 17 reviews   write a review
Book: Creating Customer Evangelists Ben McConnell, Paperback
Book: Creating Customer Evangelists (Ben McConnell, Paperback)
Book: Customer Service Skills for Success Robert W. Lucas, Paperback
Book: Customer Service Skills for Success (Robert W. Lucas, Paperback)
Average rating: from 2 reviews   write a review
Book: Customer Service Paul R. Timm, Paperback
Book: Customer Service (Paul R. Timm, Paperback)
Average rating: from 2 reviews   write a review
Book: Customers for Life Carl Sewell, Paperback
Book: Customers for Life (Carl Sewell, Paperback)
Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back.
Average rating: from 1 review   write a review
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