
CAVEAT EMPTOR!!!
1 of 1 people found this review helpful.
I have to give this seller a poor review. I can't help it! I knew that I as buying a used Toshiba DVD recorder/VCR combo unit and that there wasn't going to be any remote controller, etc. But it says right on his website 'guaranteed not to be DOA' upon arrival. The DVD player would NOT recognize or play any of my DVD's, whether commercially bought or home-made, so I told the guy I had to return it. 'Course I was disappointed, but the way this seller conducted himself on account of this return is why I give them such a poor review! I asked to be able to exchange right away, while the unit was being shipped. They told me that they would refund my money when the unit arrived back at their shop. I expected that, but I thought maybe they'd work with me. After all, my eBay rating is still flawless, so why not ask right? But besides being out the $61.00 and change for the original purchase, I now was also down about thirteen dollars as well for shipping it back plus insurance. The seller said that they would not be refunding these fees, so since I couldn't do anything but try to escalate the situation, I left them a bad rating. Then they write me back and insultingly say they should never have refunded even the total plus the first shipping in the first place! When a product fails to operate as guaranteed by a seller is one thing, but failing to provide good customer service is very much another thing, especially with me. I've dealt with people who have no regard for their customers before, and I'm getting really sick of being ripped off, no matter HOW much the amount, or my resources!
CAVEAT EMPTOR indeed with this outfit!
Review ID: 10000000007288520

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