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Customer service

Book: Service Management James A. Fitzsimmons, Hardcover
Book: Service Management (James A. Fitzsimmons, Hardcover)
Average rating: from 4 reviews   write a review
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Book: Up Against the Wal-Marts Don Taylor, Hardcover
Book: Up Against the Wal-Marts (Don Taylor, Hardcover)
Small businesses are a vital source of jobs and employ over half the U.S. labor force. But as retail giants and mass merchandisers quickly devour their local markets, businesses must rethink their management strategies or lose their life's blood....
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Book: Customer Service Elaine K. Harris, Softcover
Book: Customer Service (Elaine K. Harris, Softcover)
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Book: The Customer Comes Second Diane McFerrin Peters, Hardcover
Book: The Customer Comes Second (Diane McFerrin Peters, Hardcover)
Updated 10 years after its first edition, THE CUSTOMER COMES SECOND argues that, instead of focusing its efforts on customers, businesses that want to succeed ought to be paying more attention to their own employees. Using his own company as a case...
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Selling Today
Book: Selling Today (Barry L. Reece, Hardcover)
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Be Our Guest
Book: Be Our Guest (Disney Institute, Softcover)
Average rating: from 3 reviews   write a review
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CD: Customer Service Disasters Touch-Tone Terrorists, 2000
CD: Customer Service Disasters (Touch-Tone Terrorists, 2000)
CUSTOMER SERVICE DISASTERS is a spoken word comedy CD.
Average rating: from 1 reviews   write a review
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Relationship Selling and Sales Management
Book: Relationship Selling and Sales Management (Greg W. Marshall, Hardcover)
Average rating: from 1 reviews   write a review
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Book: The Paradox of Excellence David Mosby, Hardcover
Book: The Paradox of Excellence (David Mosby, Hardcover)
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Book: Microsoft Crm 3 for Dummies David Lee, Softcover
Book: Microsoft Crm 3 for Dummies (David Lee, Softcover)
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